Refund Policy

1. Business information

This policy applies to purchases from Reina's Tire Center LLC (“we”, “us”, “our”).

Support email: support@reinastirecenterllc.com
Address: 9800 S Orange Ave Orlando, FL 32824

2. Return eligibility

In general, items may be eligible for a return and refund if they are new, unused, and in their original packaging with all included parts and documentation. Some items may be excluded due to safety, manufacturer restrictions, or item type.

3. Non-returnable or restricted items

Unless otherwise required by law, the following may not be eligible for return:

• Electrical or electronic components that have been installed or opened.
• Special‑order items, clearance items, or items marked final sale.
• Items that show signs of installation, use, damage, or missing packaging/components.

4. Return window

Requests should be submitted within a reasonable period from delivery. If a specific window is displayed at checkout or in your order confirmation, that window applies.

5. How to request a return

Contact us at support@reinastirecenterllc.com with your order number, the item(s) you want to return, and the reason for the return. If applicable, include photos of the item and packaging.

6. Refund method and timing

Approved refunds are issued to the original payment method when possible. Processing times can vary depending on your bank or payment provider. Refunds are typically processed after the returned item is received and inspected.

7. Shipping and fees

Shipping fees are generally non‑refundable unless the return is due to our error (for example, incorrect item shipped or item damaged in transit). If applicable, return shipping costs or restocking fees may be deducted from the refund and will be disclosed during the return authorization process.

8. Damaged, missing, or incorrect items

If your order arrives damaged, missing items, or contains the wrong item, please notify us promptly so we can help resolve the issue with a replacement or refund where appropriate.

9. Changes to this policy

We may update this Refund Policy from time to time. The latest version will be available on this page.